Abhra Roy Choudhury
About Abhra Roy Choudhury
Abhra Roy Choudhury is the Team Lead Product Support at project44, with extensive experience in customer experience management and product support across various sectors.
Current Role at project44
Abhra Roy Choudhury is currently the Team Lead Product Support at project44. In this role, he oversees the product support functions, ensuring efficient resolution of issues and maintaining high customer satisfaction. His responsibilities include leading a team, fostering a collaborative environment, and driving process improvements in product support within the supply chain sector.
Previous Experience at Sprinklr
From 2019 to 2022, Abhra Roy Choudhury worked at Sprinklr in Bengaluru, Karnataka, India as a Senior Support Engineer. In this position, he managed customer support issues, delivered technical solutions, and played a key role in improving customer experience management (CXM) in a B2B and SaaS environment. His time at Sprinklr enhanced his skills in handling complex support scenarios and optimizing customer satisfaction.
Educational Background
Abhra Roy Choudhury completed his Bachelor’s Degree in Telecommunications Engineering from MVJ College Of Engineering, where he studied from 2006 to 2010. He also attended Salt Brook Academy for his Science H.S from 2004 to 2006, and Don Bosco School Dibrugarh, where he earned his HSLC in General studies from 1992 to 2004.
Industry Certifications
Abhra Roy Choudhury is a certified Lean Six Sigma Green Belt, showcasing his proficiency in process improvement and operational efficiency. This certification demonstrates his commitment to continuous improvement and his expertise in employing Lean Six Sigma methodologies to enhance organizational performance.
Specializations and Skills
Specializing in product support, Abhra Roy Choudhury has significant experience across various sectors including supply chain, telecom, and social media. His notable skills include handling Customer Experience Management (CXM) within B2B and SaaS environments, and motivating teams to achieve peak performance. Known for his advocacy for continuous improvement, Abhra brings a personal philosophy of perseverance to his professional endeavors.