Alexander Pyak
About Alexander Pyak
Alexander Pyak is a Customer Support Specialist at project44 with extensive experience in customer service and support roles across various industries and countries.
Current Role at project44
Alexander Pyak is a Customer Support Specialist at project44. In this role, he utilizes Zendesk, email, and phone support to act as the first point of contact for customers and internal stakeholders. He has been instrumental in creating customer support guides and materials that aid both customers and new hires in understanding the company's products and services. His approach to resolving customer queries emphasizes a 'Take action on your own' philosophy, adhering to the company's internal policies and procedures.
Previous Experience at Azimo
Before joining project44, Alexander Pyak worked as a Customer Support Specialist at Azimo in the Krakow Metropolitan Area. During his six-month tenure from 2020 to 2021, he provided exceptional customer service, resolving queries through direct communication channels. His experience in this role added to his proficiency in handling customer interactions and ensuring customer satisfaction.
Work at DoubleTree by Hilton
From 2018 to 2020, Alexander Pyak served as a Customer Service Representative at DoubleTree by Hilton in the Wroclaw Metropolitan Area. Over these two years, he honed his customer service skills, ensuring that guests had a positive experience during their stay. His responsibilities included addressing guest concerns and enhancing overall customer satisfaction.
Educational Background
Alexander Pyak studied at the University of Cologne and participated in the Erasmus+ program, where he focused on American/U.S. Law/Legal Studies/Jurisprudence for one year from 2016 to 2017. Additionally, he earned a Master's degree in Administration in International Organisations (AIO) from the University of Wroclaw, completing his studies from 2015 to 2017. This diverse educational background has equipped him with a strong foundation in legal studies and international administration.
Diverse Work Experience
Alexander Pyak's career spans multiple industries and roles. He worked as a Tutor of Russian and Literature, a Controlling Specialist, an Operating System Specialist, and a Production Assistant across different organizations and countries, including Uzbekistan, Poland, and South Korea. This extensive experience has provided him with a wealth of skills ranging from customer service to technical expertise, which he brings to his current role at project44.