James Miller
About James Miller
James Miller is the Director of Customer Success at project44 in Minneapolis, Minnesota, with extensive experience in customer success and account management roles across various companies.
Current Title and Role
James Miller currently holds the position of Director, Customer Success at project44. He operates out of Minneapolis, Minnesota, United States, where he leads initiatives aimed at improving customer satisfaction and retention.
Professional Experience at project44
James Miller has been an integral part of project44, taking on various roles since 2021. Initially, he served as a Senior Account Manager for seven months. He then transitioned to Senior Customer Success Manager, a role he held for a year before becoming the Director, Customer Success. During his tenure, he improved customer retention rates by 15% and implemented a new customer feedback system that increased satisfaction scores by 20%.
Previous Roles in Customer Success
Prior to his current role at project44, Miller accumulated extensive experience in customer success and account management. At ClearMetal, a project44 company, he was a Senior Account Manager. He served as Director, Solution Consulting and Solutions Consultant at Blume Global. He also held positions at REZ-1 and IAS - International Asset Systems, where he progressively advanced from Account Executive to Director of Sales.
Educational Background
James Miller holds two degrees from Minnesota State University, Mankato. He earned a Bachelor of Sciences in International Business and a Bachelor of Arts in Spanish, both completed between 2001 and 2006.
Achievements and Contributions
James Miller has several notable achievements. He led a cross-functional team at project44 to improve customer retention rates by 15% within six months. He implemented a new customer feedback system that increased satisfaction scores by 20%. Awarded 'Customer Success Leader of the Year' at project44 in 2022, he has presented on customer success topics at significant industry events like the 2022 Supply Chain Innovation Summit. He has also authored a white paper on the impact of real-time data on supply chain efficiency and mentored junior team members.