Keiana Russo
About Keiana Russo
Keiana Russo is a Customer Success Manager, Enterprise at project44 in Austin, Texas, with extensive experience in customer success management and a background in market data analysis.
Current Position at project44
Keiana Russo currently serves as the Customer Success Manager, Enterprise at project44. She is based in Austin, Texas, United States. Her role involves managing and ensuring success for enterprise-level customers, leveraging her extensive experience in customer success management to drive positive outcomes for clients.
Role at ALIGN Austin
Keiana Russo held the position of Customer Care Specialist at ALIGN Austin from 2022 to 2023. During her six-month tenure in the Austin, Texas Metropolitan Area, she focused on supporting customers and ensuring their satisfaction with the company's products and services.
Experience at Carbon Arc
Between 2021 and 2022, Keiana Russo worked as a Senior Customer Success Manager at Carbon Arc. Over her 11-month period in this role, she was responsible for managing customer relationships and helping clients achieve their goals through effective use of the company's offerings.
Client Management at NielsenIQ
Keiana Russo was employed as a Client Manager at NielsenIQ from 2020 to 2021. Based in the New York City Metropolitan Area, she spent 11 months managing client accounts, providing insights, and ensuring the successful delivery of services.
Career Advancement at GfK
Keiana Russo had a progressive career at GfK, where she held three different roles over four years. She started as an Institutional Sales Associate (2014-2016), then became an Institutional Client Services Representative (2016), and finally advanced to Institutional Client Success Manager (2017-2020). Her varied experience at GfK in the Greater Boston Area provided her with a solid foundation in client management and service delivery.
Educational Background
Keiana Russo achieved a Bachelor of Science (B.S.) in Information Systems and Operations Management & Finance from Suffolk University - Sawyer Business School. Her educational background, completed from 2010 to 2014, underpins her analytical skills and understanding of financial and operational systems.
Early Professional Experience
Keiana Russo's early professional experience includes working as a Tennis Instructor at The Longfellow Club from 2008 to 2012 in Wayland, Massachusetts. This role helped her develop essential communication and instructional skills, which have been beneficial throughout her career.