Madeleine Nekola
About Madeleine Nekola
Madeleine Nekola is a Premium Support Account Manager at project44 in Chicago, Illinois, with a diverse background in technical support, administration, and customer service.
Current Role as Premium Support Account Manager at project44
Madeleine Nekola currently serves as a Premium Support Account Manager at project44 in Chicago, Illinois. In this role, she is responsible for managing the accounts of premium clients, ensuring they receive top-tier support and service. Her duties include addressing client concerns, providing detailed solutions to technical issues, and maintaining high levels of client satisfaction. This position allows her to utilize her extensive background in technical support and customer service.
Professional Journey at project44
Madeleine Nekola's tenure at project44 includes various roles showcasing her versatility and commitment. Prior to her current position, she worked as a Technical Support Specialist from 2022 to 2024. In this capacity, she was instrumental in resolving technical issues and providing expert support to users. Before that, she was a Receptionist and People Assistant from 2021 to 2022, where she managed front-office activities and supported HR functions. Her career at project44 demonstrates her ability to adapt and excel in different roles within the same organization.
Early Career Experiences
Madeleine Nekola garnered a wealth of experience in her early career through various roles. She served as a Summer Camp Counselor at YMCA of Greater Montgomery from 2018 to 2021. This role helped her develop leadership and team-building skills. Additionally, she worked as a Hostess at Ballpark Village St. Louis in 2017, where she honed her customer service skills. These positions provided her with a solid foundation in both leadership and customer-facing roles.
Academic Background at Faulkner University
Madeleine Nekola attended Faulkner University from 2016 to 2020, where she earned a Bachelor of Science in Mathematics. During her time at the university, she worked as an Intramural Assistant, aiding in the organization and management of intramural sports activities. This position allowed her to develop strong organizational and administrative skills, which have been beneficial in her professional career. Her academic achievements and work experience at Faulkner University have provided her with a solid foundation for her roles in technical support and account management.