Mario Alberto Cruz Gonzalez
About Mario Alberto Cruz Gonzalez
Mario Alberto Cruz Gonzalez is the Manager of Customer Success at project44 in Ciudad de México, México, with a strong background in managing technical resources and delivering SaaS solutions.
Current Role at project44
Mario Alberto Cruz Gonzalez currently serves as the Manager, Customer Success at project44 in Ciudad de México, México. In this role, he is responsible for overseeing the delivery of pre-and post-sales services and support to clients. His duties include managing technical resources to solve customer issues and providing strategic leadership to improve customer satisfaction and retention. Mario focuses on helping clients adopt new SaaS product features into their operations, guiding them in effectively using the platform solutions.
Previous Experience at Rackspace
Mario Alberto Cruz Gonzalez worked at Rackspace, the Open Cloud Company, from 2019 to 2022. As Manager, Customer Success, he led efforts in the LATAM region to address customer problems and escalate issues efficiently. His responsibilities included coaching customers, enhancing their usage of platform solutions, and supporting their technical integration processes. During his 3-year tenure, he was instrumental in driving customer satisfaction and retention.
Telecommunications Experience
Mario Alberto Cruz Gonzalez has extensive experience in the telecommunications industry, having worked in various roles at different companies. Notably, he spent a significant portion of his career at Telcel, where he served as Service Manager from 2016 to 2017 and as Help Desk Data Services from 2007 to 2016. In these roles, he managed technical teams and handled customer escalations, contributing to improved service delivery and customer satisfaction. His tenure at Telcel highlighted his expertise in the telecommunications sector and his ability to address complex technical issues.
Education and Academic Background
Mario Alberto Cruz Gonzalez has a diverse academic background. He earned a Diploma of Education in Inteligencia Artificial from Universidad Anáhuac between 2020 and 2021. He also holds a Master of Business Administration (MBA) in Marketing from Instituto Tecnológico de Tlalnepantla, completed between 2012 and 2014. Additionally, he has an Ingeniero en Electrónica degree in Comunicaciones from Tecnológico de Estudios Superiores de Ecatepec, which he obtained from 2002 to 2007. This rich educational foundation equips Mario with a blend of technical and business acumen to excel in his professional roles.
Technical Leadership and Customer Success
Throughout his career, Mario Alberto Cruz Gonzalez has demonstrated strong capabilities in managing technical resources and delivering customer success. He effectively provides strategic direction for the delivery of pre-and post-sales services, ensuring that customers are well-supported and satisfied. His passion for exceeding customer retention and satisfaction benchmarks is evident across all his roles, where he consistently managed and coached customers in utilizing platform solutions to their full potential.