Rachel Zampa
About Rachel Zampa
Rachel Zampa is the Senior Manager of Customer Success Enterprise at project44, with a background in customer success and sales roles at LinkedIn and a BA in Communication from Northwestern University.
Title
Rachel Zampa holds the position of Senior Manager, Customer Success Enterprise at project44. In this role, she leads customer success initiatives for enterprise clients, with a strong focus on improving customer engagement and retention.
Professional Experience
Rachel Zampa has extensive experience in customer success and sales. At project44, she progressed through various roles, including Global Manager, Customer Success, and Customer Success Manager - Growth. Previously, she worked at LinkedIn in different capacities, such as Account Executive and Sales Development Specialist. Her career began with internships and roles in marketing and social media at Wilson Sporting Goods Co., NCSA Athletic Recruiting, and Dignitas.
Education and Expertise
Rachel Zampa earned a Bachelor of Arts (BA) in Communication, General from Northwestern University. She is certified in Customer Success Management by the Customer Success Association. Her expertise includes developing customer onboarding programs, leading teams to achieve high customer retention rates, and presenting on customer engagement strategies.
Key Achievements
During her time at project44, Rachel led a team that achieved a 95% customer retention rate in 2022. She presented on improving customer engagement at the 2021 Customer Success Summit. She also developed a customer onboarding program that reduced the average onboarding time by 30%.
Volunteer Work
Rachel Zampa actively volunteers as a mentor for young professionals through the Chicago Women in Business organization. Her involvement helps guide and support the next generation in their career development.