Karina Schack
About Karina Schack
Karina Schack serves as the Head of Support at Prolific, bringing extensive experience in customer operations and support from various roles in the UK and Denmark. Her career includes significant positions at FREE NOW, Quiqup, and Booking.com, where she focused on enhancing customer experience and operational scalability.
Current Role at Prolific
Karina Schack serves as the Head of Support at Prolific since 2023. In this role, she focuses on enhancing customer support processes and improving user experience. Her responsibilities include overseeing the support team and implementing strategies to ensure customer satisfaction.
Previous Experience at FREE NOW
Karina Schack held multiple positions at FREE NOW, including Operations Manager (Compliance & QA), Transition Manager (Service Operations), Head of Customer Excellence, and Customer Support Manager (Interim). Her tenure at FREE NOW spanned from 2019 to 2022, during which she contributed to various operational improvements and customer experience initiatives.
Career Background in Customer Operations
Karina has a diverse background in customer operations, having worked as Head of Customer Operations at Quiqup from 2017 to 2019 and as Customer Success Lead at Dixa from 2022 to 2023. Her experience includes managing customer service teams and implementing strategies to enhance customer satisfaction.
Early Career at THE BRITISH BOOT COMPANY LIMITED
Karina began her career at THE BRITISH BOOT COMPANY LIMITED, where she worked as a Sales Assistant and later as an Assistant Manager from 2008 to 2013. In these roles, she developed foundational skills in sales and customer service, contributing to her later success in management positions.
Skills and Expertise
Karina Schack possesses a versatile skill set that includes building teams and processes from the ground up. She has experience in transforming organizations to enhance customer experience and focuses on improving scalability and user experience in complex environments.