Mike Bernstein
About Mike Bernstein
Mike Bernstein is a Customer Success Lead currently working at Prolific since 2023. He has extensive experience in customer success and operations, having held leadership roles at various companies including Landscape, Publicize, and Doctify.
Current Role at Prolific
Mike Bernstein serves as the Customer Success Lead at Prolific, a position he has held since 2023. In this role, he is responsible for ensuring customer satisfaction and facilitating the success of clients using Prolific's services. His experience in customer success management informs his approach to enhancing client relationships and driving engagement.
Previous Experience in Customer Success
Before joining Prolific, Mike held several key positions in customer success management. He was the Head of Customer Success at Landscape from 2020 to 2023, where he focused on improving customer experiences. Prior to that, he served as Head of Client Success at Publicize for one year in 2018-2019 and as Head of Customer Success at Doctify from 2019 to 2020. These roles contributed to his expertise in managing customer relationships and ensuring service delivery.
Background in Operations and Management
Mike has a diverse background in operations and management. He worked as Head of Operations at Swishd from 2015 to 2018, where he oversaw operational processes. Additionally, he held roles at Groupon UK & IE as Partner Manager and Senior Partner Manager - Travel from 2011 to 2015. His experience in these positions provided him with a strong foundation in partnership management and operational efficiency.
Educational Background
Mike Bernstein studied at Lancaster University, where he earned a Business Studies BSc from 2005 to 2008. He also attended Coopers Company & Coborn School from 1997 to 2003. His educational background has equipped him with knowledge in economics and business principles, which he applies in his professional roles.