Jill Elizabeth Kleist
About Jill Elizabeth Kleist
Jill Elizabeth Kleist serves as the Director of Service Operations at Prometheus Group, where she leads customer advocacy and product development initiatives. Her extensive background includes roles in education, customer service, and professional services across various organizations, including universities and language institutions.
Current Role at Prometheus Group
Jill Elizabeth Kleist currently serves as the Director of Service Operations at Prometheus Group. In this role, she oversees new employee integration during company acquisitions and is responsible for planning and executing system and tool migrations. She leads internal customer advocacy and collaborates with product development leads to prioritize the product roadmap.
Previous Experience at Prometheus Group
Kleist has held multiple positions at Prometheus Group prior to her current role. She worked as a Professional Services Consultant & Project Manager for LATAM from 2016 to 2018, and then as a Professional Services Manager for the Americas from 2020 to 2022. Additionally, she served as a Professional Service Regional Manager for LATAM from 2018 to 2020. In these roles, she identified hiring needs, selected, and upskilled new talent, and developed standardized workflows across product teams.
Educational Background
Kleist studied at the University of Montevallo, where she earned a Bachelor’s Degree with a major in Spanish and minors in Latin American Studies and Biology, from 2011 to 2015. She also attended Universidade Federal de Goiás, focusing on Biology and Spanish for one year from 2013 to 2014. Earlier, she completed her high school education at Auburn High School from 2008 to 2011.
Teaching and Tutoring Experience
Kleist has a background in education, having worked as a Spanish Tutor at the University of Montevallo's Learning Enrichment Center from 2012 to 2015. She also served as a Head English & Spanish Teacher at Achieve Languages by Oxford for six months in 2015 to 2016. Additionally, she worked as a Bilingual Customer Service Representative at YMCA for eight months in 2014 to 2015 and as an English Teacher at Sky Idiomas for two months in 2014.
Field Experience in Agronomy
In 2009, Kleist worked as a Field Assistant in the Agronomy and Soils Department at Auburn University for a duration of two months. This role contributed to her diverse professional background and provided her with practical experience in a scientific field.