Thomas Tou
About Thomas Tou
Thomas Tou is a Service Desk Team Lead at Prometheus Real Estate Group, where he has worked since 2016. He has previous experience as a Project Engineer at NetSpeed Solutions and as a Service Desk Manager at Merchant e-Solutions.
Work at Prometheus
Thomas Tou has served as the Service Desk Team Lead at Prometheus Real Estate Group since 2016. In this role, he oversees the service desk operations, ensuring efficient support for the organization's IT needs. His leadership contributes to the effective management of service requests and incident resolutions within the company. Prometheus Real Estate Group is known for its commitment to providing quality residential services, and Thomas plays a critical role in maintaining the technological infrastructure that supports these services.
Previous Experience in IT Support
Before joining Prometheus, Thomas Tou held several positions in the IT support field. He worked as a Project Engineer at NetSpeed Solutions from 2011 to 2013, where he contributed to various technical projects. Following this, he served as the Service Desk Manager at Merchant e-Solutions from 2013 to 2015, managing service desk operations in Redwood City. Additionally, he worked as a Hardware and Network Support Technician at Information Systems Support from 2002 to 2004, gaining foundational experience in IT support.
Education and Expertise
Thomas Tou studied Computer Information Science at City College of San Francisco from 2002 to 2003. He achieved a degree in this field, which provided him with essential knowledge and skills in information technology. His educational background supports his extensive experience in IT support and service management, enabling him to effectively lead teams and manage technical projects.
Career Timeline
Thomas Tou's career in IT spans over two decades, beginning with his role as a Hardware and Network Support Technician from 2002 to 2004. He then transitioned to various positions, including Project Engineer at NetSpeed Solutions and Service Desk Manager at Merchant e-Solutions. Since 2016, he has been with Prometheus Real Estate Group as the Service Desk Team Lead. His career reflects a steady progression through various roles in IT support and management.