Susan Lam
About Susan Lam
Susan Lam is a Customer Development Associate at Properly, where she manages client interactions and participates in lead generation projects. She has a diverse background in customer service and finance, having worked at various companies including Aritzia and Meridian Credit Union.
Current Role at Properly
Susan Lam serves as a Customer Development Associate at Properly, where she has been employed since 2021. In her role, she works cross-functionally to manage client interactions, focusing on Properly's unique services, which include pricing and agent introductions. She actively participates in lead generation projects, providing feedback for iteration and improvements to enhance client engagement and service delivery.
Previous Experience in Customer Service
Prior to her current position, Susan held various roles in customer service and sales. She worked at Aritzia in multiple capacities, including Cashier Sales Associate, Cash Desk Manager, and Head Cashier from 2013 to 2017. Additionally, she served as a Financial Services Representative and Digital Banking Representative at Meridian Credit Union from 2016 to 2020, where she gained experience in client relations and financial services.
Background in Fashion and Hospitality
Susan has experience in the fashion and hospitality industries. She worked as a VIP Concierge for TOM*|FW - Toronto Men's Fashion Week for one month in 2018. Additionally, she was employed as Head Server at Hapa Izakaya from 2012 to 2014, where she developed skills in customer service and team management.
Educational Qualifications
Susan studied at Ryerson University, where she earned a degree in Global Studies and Arts and Contemporary Studies from 2010 to 2014. She also completed a Continuing Education program at George Brown College, achieving an Instructing Adults Certificate from 2018 to 2019. Currently, she is pursuing a Certificate in User Experience Design and Research through Skillcrush, which she began in 2020.
Internship Experience
In 2017, Susan gained valuable experience as a Social Media Intern at HOOK Management Inc. for four months. This role contributed to her understanding of digital marketing and social media strategies, enhancing her skill set in client engagement and communication.