Angela Hooper
About Angela Hooper
Angela Hooper serves as the Vice President of Field Engineering and Customer Success at Prophecy, a position she has held since 2023. With over fifteen years of experience in professional services and customer success, she has previously held leadership roles at companies like Alation and ThoughtSpot.
Work at Prophecy
Angela Hooper serves as the Vice President of Field Engineering and Customer Success at Prophecy since 2023. In this role, she is responsible for building and leading various Customer Success functions, including Customer Success Management, Customer Support, Value Engineering, Professional Services, Onboarding, and Customer Success Strategy and Operations. Her leadership aims to enhance customer satisfaction and drive successful outcomes for clients.
Previous Experience in Customer Success
Before joining Prophecy, Angela Hooper held several significant positions in customer success. She worked at Alation as Vice President of Global Customer Success from 2021 to 2023. Prior to that, she was with ThoughtSpot, where she served as Vice President of Customer Success from 2019 to 2021, and as Senior Sales Engineer from 2016 to 2018. Her roles involved overseeing customer success initiatives and technical sales, contributing to her extensive expertise in the field.
Education and Expertise
Angela Hooper earned a Bachelor of Business Administration (BBA) in Management Information Systems from the University of Notre Dame, completing her studies from 1998 to 2002. Her educational background supports her extensive experience in professional services, customer success, technical sales, and solutions architecture, spanning over fifteen years in the industry.
Career Background
Angela Hooper has a diverse career history that includes various roles in technology and customer success. She worked at IBM as a Solutions Architect in Business Analytics and later as a Technical Sales Manager. Additionally, she held positions at Datameer as Global Sales Engineering Director and at Platfora as Senior Sales Engineer & Technical Account Manager. Her experience also includes a role as Senior Manager of Business Intelligence & Data Warehousing at the Colorado Community College System.
Leadership and Impact
Angela Hooper is recognized for her leadership and mentoring skills, which enhance team performance and customer satisfaction. She contributes to multi-million dollar bottom line enhancements through her leadership and technical expertise. Her command of Big Data, Business Intelligence, and Predictive Analytics solutions enables her to effectively achieve client objectives.