Bryan Barrera
About Bryan Barrera
Bryan Barrera serves as the Director of Customer Experience at Prophet Exchange, a position he has held since 2021. He has a diverse background in customer service and operations, with previous roles at UBS, AXA US, and BetMGM.
Work at Prophet Exchange
Bryan Barrera has served as the Director of Customer Experience (CX) at Prophet Exchange since 2021. In this role, he is responsible for overseeing customer experience strategies and ensuring that the company's service meets high standards. His leadership in this position has contributed to the development and implementation of effective customer engagement initiatives.
Previous Experience in Financial Services
Before joining Prophet Exchange, Bryan Barrera worked at UBS as a Mutual Funds Operations Associate for 11 months in 2018. His role involved managing operations related to mutual funds, which provided him with valuable experience in the financial services sector. He also held a position at AXA US as an Annuity Product Specialist from 2016 to 2018, where he focused on annuity products and customer service.
Background in Customer Service Management
Barrera has significant experience in customer service management, having worked at BetMGM in various roles. He started as a Customer Service Supervisor in 2019 and advanced to Senior Customer Service Manager in 2020, where he managed customer service operations for a year. His experience in these roles has equipped him with strong leadership skills and expertise in enhancing customer experience.
Education and Expertise
Bryan Barrera holds a Bachelor of Science (B.S.) in Business Administration and Marketing from New Jersey City University, where he studied from 2013 to 2015. He also earned an Associate's degree in Administration and Sports Management from Gibbs College in 2008. His educational background supports his expertise in process improvement and coaching, which are essential for developing effective customer experience strategies.
Skills and Competencies
Barrera demonstrates a strong ability to work under pressure, ensuring that deadlines are met and goals are exceeded. His leadership skills are instrumental in managing customer experience teams effectively. Additionally, he possesses expertise in process improvement and coaching, which contribute to enhancing customer experience strategies across the organizations he has worked with.