Jinsong Li
About Jinsong Li
Jinsong Li is a Technical Specialist at ProServeIT in Toronto, Canada, with over 16 years of experience in IT management and support. He holds multiple certifications and has expertise in firewall solutions, Office 365 configurations, and server infrastructure management.
Work at ProServeIT
Jinsong Li has been employed at ProServeIT as a Technical Specialist since 2008. With over 16 years of experience in this role, he operates in the Toronto, Canada Area. His responsibilities include managing various technical solutions and providing support to clients. He has demonstrated a commitment to keeping clients informed about project progress and ensuring that solutions meet their expectations.
Education and Expertise
Jinsong Li earned a Bachelor's degree in Computer Science from Sichuan University in Chengdu, China, where he studied from 1987 to 1991. His educational background provides a strong foundation for his technical skills. He holds multiple certifications, including MCITP Exchange 2010 Enterprise Administrator and Certified Information Systems Security Professional, highlighting his expertise in IT and security.
Technical Skills and Certifications
Jinsong Li possesses extensive technical skills, including proficiency in managing Office 365 tenant configurations, DNS records, and troubleshooting with Microsoft ASFP partner support. He is experienced in configuring and troubleshooting Exchange environments, utilizing PowerShell and management consoles for Exchange 2007, 2010, and 2013. His certifications and hands-on experience with firewall solutions such as ISA, Checkpoint, Fortigate, and Cisco further enhance his technical capabilities.
Previous Experience at Network Integrators of Canada
Before joining ProServeIT, Jinsong Li worked at Network Integrators of Canada as a Network & System Support specialist from 2006 to 2009. This role provided him with valuable experience in network management and system support, contributing to his overall expertise in the IT field.
Project Management and Client Interaction
Jinsong Li has a track record of effectively managing projects and interacting with clients. He proactively monitors server hardware issues and implements solutions to address them. He has also worked with network phone providers to resolve issues, demonstrating his commitment to accessibility and support even outside regular hours. His ability to suggest improvements and follow up on solutions reflects his dedication to client satisfaction.