Joy Fajardo
About Joy Fajardo
Joy Fajardo is a Customer Experience Specialist with a background in accounting and business management. She has worked in various roles across the Philippines, the United States, and Canada, demonstrating strong critical thinking and adaptability in customer service and operational roles.
Work at ProServeIT
Joy Fajardo has been employed at ProServeIT as a Customer Experience Specialist since 2019. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include supporting inbound and outbound sales and marketing initiatives, which contribute to the overall success of the organization.
Education and Expertise
Joy Fajardo earned a Bachelor of Science degree in Accounting and Business/Management from Centro Escolar University, completing her studies from 2008 to 2012. Her education has equipped her with critical thinking skills, enabling her to assess and act upon complex information in fast-paced environments. This academic background supports her current role in customer experience.
Background
Joy Fajardo began her career as an On-the-Job Trainee at Land Bank of the Philippines from 2011 to 2012. She later worked as a Financial Analyst at Manulife in the Philippines from 2012 to 2014. After moving to Canada in 2019, she has continued to build her career in customer experience, also working at LineZero, a Workplace from Facebook Partner.
Achievements in Customer Experience
At House of Hung Pte Ltd, Joy played a key role in pioneering innovative business practices. She adapted traditional practices to meet modern retail challenges, demonstrating her ability to coordinate between the company and banks to ensure financial and operational health. Her experience in a family-run business environment has provided her with a deep understanding of how operations interface with customer services.
Advocacy and Community Engagement
Joy Fajardo advocates for proper nutrition for children, particularly in the Philippines. She actively engages in community initiatives that promote health and wellness. Additionally, she runs a successful YouTube channel in her native language, where she shares insights and information related to her advocacy.