Tom Shkrabuik
About Tom Shkrabuik
Tom Shkrabuik serves as the Manager of the Servicedesk at ProServeIT, a position he has held since 2020.
Work at ProServeIT
Tom Shkrabuik has been serving as the Manager of the Servicedesk at ProServeIT since 2020. In this role, he oversees the operations of the servicedesk, ensuring efficient support for clients and managing a team dedicated to customer service excellence. His responsibilities include coordinating service requests, monitoring performance metrics, and implementing improvements to enhance service delivery.
Background
Tom Shkrabuik has accumulated four years of experience in his current role at ProServeIT. His tenure reflects a commitment to the organization and its mission of providing high-quality IT services. His position requires a blend of technical knowledge and leadership skills to effectively manage the servicedesk team.
Achievements
During his time at ProServeIT, Tom Shkrabuik has contributed to the development of the servicedesk operations. His leadership has played a role in improving response times and customer satisfaction levels. Specific metrics or projects related to these improvements are not detailed in the provided information.