Artavia Matthews
About Artavia Matthews
Artavia Matthews is an Engineer II in Computer Systems with a strong background in information systems and networking. She has extensive experience in technical support and customer service, currently working at Protective Life and previously at American Red Cross and EBSCO Industries.
Work at Protective Life
Artavia Matthews serves as Engineer II Computer Systems at Protective Life, a role she has held since 2020. In this position, she applies her extensive knowledge of computing environments to support the organization’s IT infrastructure. Her responsibilities include installations, upgrades, and maintenance of systems, ensuring optimal performance across the company. Matthews' technical expertise contributes to the overall efficiency and reliability of Protective Life's operations.
Education and Expertise
Artavia Matthews holds a Master's degree in Information Systems with a concentration in Networking from Strayer University Birmingham, which she completed from 2009 to 2012. She also earned a Bachelor of Science degree in Management Information Systems from Virginia College. Additionally, she has an Occupational Associate Degree in Network Engineering from the same institution. This educational background provides her with a solid foundation in technical systems and networking.
Background in Technical Support
Matthews has a strong background in providing technical support and customer service. She has worked with a diverse range of clients, including executive-level personnel and laboratory staff. Her experience spans over a decade, including her previous role as Technical Analyst III at American Red Cross from 2002 to 2013. This experience has equipped her with the skills necessary to handle multiple assignments and priorities effectively.
Previous Experience at EBSCO Industries, Inc.
Before joining Protective Life, Artavia Matthews worked at EBSCO Industries, Inc. as Application Administrator II from 2013 to 2020. In this role, she managed application systems and provided technical support to ensure seamless operations. Her tenure at EBSCO Industries allowed her to develop her leadership skills and foster relationships with both internal and external customers.
Current Role at eXp Realty
In addition to her technical roles, Artavia Matthews has been a Licensed Real Estate Salesperson at eXp Realty since 2019. This position complements her engineering background, allowing her to utilize her analytical skills in the real estate market. Working in the Birmingham, Alabama area, she engages with clients to facilitate real estate transactions, demonstrating her versatility in both technical and sales environments.