Austin Roberts
About Austin Roberts
Austin Roberts is a Business Systems Analyst at Protective Life in Birmingham, Alabama, where he has worked since 2022. He holds an MBA in Business Analytics from the University of Alabama and has expertise in enhancing user experience and supporting application development.
Work at Protective Life
Austin Roberts has been employed at Protective Life since 2022, serving as a Business Systems Analyst. In this role, he provides technical support to the internal sales desk, focusing on an agent-facing website. His responsibilities include assisting five developers in testing and refining applications that are utilized by thousands of external agents and customers. His work is essential in ensuring the functionality and reliability of the systems used within the organization.
Education and Expertise
Austin Roberts holds a Master of Business Administration (MBA) with a concentration in Business Analytics from the University of Alabama, specifically from the Manderson Graduate School of Business, where he studied from 2018 to 2020. Prior to this, he earned a Bachelor of Science (B.S.) in Operations Management from The University of Alabama, completing his studies from 2014 to 2018. Additionally, he achieved an Advanced Diploma from Pelham High School, where he studied from 2010 to 2014.
Technical Skills and Contributions
In his role as a Business Systems Analyst, Austin Roberts interprets analytical output from logs to enhance the user experience for application users. He has implemented a comprehensive analytical dashboarding system that monitors the performance and failures of six external systems. This initiative contributes to the overall efficiency and effectiveness of the applications used by the organization.
Professional Background
Austin Roberts has a solid educational foundation and professional experience in business systems analysis. His work at Protective Life involves collaboration with developers and a focus on improving application performance. His analytical skills are applied to support internal sales processes and enhance user experience, demonstrating a commitment to operational excellence.