Cissy Williams
About Cissy Williams
Cissy Williams serves as the Executive Vice President and Chief Operations Officer at Protective Life, a position she has held since 2022. With extensive experience in leadership roles at Unum and Protective Life, she has a strong background in operations and customer service.
Current Role at Protective Life
Cissy Williams serves as the Executive Vice President and Chief Operations Officer at Protective Life. She has held this position since 2022, overseeing the company's operational strategies and initiatives. Her leadership focuses on enhancing operational efficiency and improving customer experiences within the organization.
Previous Experience at Unum
Before joining Protective Life, Cissy Williams held multiple leadership roles at Unum. She served as Vice President of Account Relations from 2002 to 2004, Vice President of Service Operations from 2008 to 2010, and Vice President of Global Services from 2009 to 2013. Additionally, she was Vice President of Finance from 2013 to 2015 and Vice President of Strategic Programs from 2005 to 2007. Her diverse roles contributed to her extensive expertise in operations and finance.
Tenure at Protective Life
Cissy Williams worked at Protective Life as Senior Vice President and Chief Customer Officer from 2015 to 2022. During her seven years in this role, she focused on customer engagement and service delivery, contributing to the company's growth and customer satisfaction initiatives.
Educational Background
Cissy Williams earned a Bachelor of Arts (B.A.) degree from Duke University. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from Wake Forest University's Babcock Graduate School of Management. Her academic background supports her leadership roles in the insurance and financial services sectors.