Darlene Yancey
About Darlene Yancey
Darlene Yancey is a Contact Center Analyst at Protective Life, where she has worked since 2013. She holds a Bachelor of Science in Sociology/Social Work and an MBA in Agency Counseling, both from the University of Alabama at Birmingham.
Work at Protective Life
Darlene Yancey has been employed at Protective Life since 2013, serving as a Contact Center Analyst. In this role, she is responsible for analyzing customer interactions and improving service delivery within the contact center. Her tenure at Protective Life spans over 11 years, during which she has contributed to enhancing operational efficiency and customer satisfaction.
Education and Expertise
Darlene Yancey earned a Bachelor of Science degree in Sociology/Social Work from the University of Alabama at Birmingham, completing her studies from 1994 to 1998. Additionally, she pursued a Master of Business Administration with a focus on Agency Counseling at the same institution, studying from 1995 to 1998. This educational background equips her with a strong understanding of social dynamics and business practices.
Background
Darlene Yancey completed her undergraduate studies at the University of Alabama at Birmingham, where she focused on Sociology and Social Work. Following her undergraduate education, she continued her studies at the same university to obtain her MBA. Her academic journey reflects a commitment to understanding both social issues and business management.