Donnel Caggiano
About Donnel Caggiano
Donnel Caggiano is a Customer Care Specialist at Protective Life in Dover, New Hampshire, with over three decades of experience in customer service and order management. He has a background in the United States Marine Corps and holds a Bachelor's Degree in Business Administration from Southern New Hampshire University.
Work at Protective Life
Donnel Caggiano has been employed at Protective Life since 2021, serving as a Customer Care Specialist. In this role, he is responsible for addressing customer inquiries and ensuring satisfaction with insurance products and services. His position is based in Dover, New Hampshire, where he has contributed to the company's customer service efforts for three years.
Previous Experience in Customer Service
Prior to joining Protective Life, Donnel Caggiano worked at Liberty Mutual as a Customer Service Representative for eight years, from 2013 to 2021. He also spent thirteen years at Timberland in a similar role, from 2000 to 2013. His extensive experience in customer service has equipped him with strong communication skills and a deep understanding of customer needs.
Military Service Background
Donnel Caggiano served in the United States Marine Corps from 1984 to 1992, where he held the position of Unit Diary Clerk and attained the rank of Sergeant. His military service included work in the Communications Field, which contributed to his organizational and leadership skills.
Education and Expertise
Donnel Caggiano earned a Bachelor’s Degree in Business Administration and Management from Southern New Hampshire University, completing his studies from 2006 to 2014. He is also enrolled in LOMA courses to enhance his knowledge of the insurance industry, reflecting his commitment to professional development.
Skills and Attributes
Donnel Caggiano possesses outstanding people skills and exceptional attention to detail, which are crucial in his role as a Customer Care Specialist. His ability to monitor footwear and apparel order flow from factory to retail customer further demonstrates his capability in managing complex processes.