Jennifer Kessler
About Jennifer Kessler
Jennifer Kessler is a Quality Assurance Manager with extensive experience in customer service and operations management. She has worked at Protective Life and Liberty Mutual Insurance in various roles over the past several years, and holds a Bachelor's degree in Political Science and Government from the University of New Hampshire.
Current Role at Protective Life
Jennifer Kessler serves as the Quality Assurance Manager at Protective Life, a position she has held since 2020. In this role, she is responsible for overseeing quality assurance processes and ensuring that customer service operations meet established standards. Her experience in this position contributes to the overall efficiency and effectiveness of the company's service delivery.
Previous Experience at Protective Life
Prior to her current role, Jennifer Kessler worked at Protective Life in various capacities. She served as the Manager of Call Center Operations for one year from 2019 to 2020. Additionally, she held the position of Supervisor of Operations from 2014 to 2019, where she managed operational processes in the Dover, NH office. Her tenure at Protective Life spans several years, showcasing her commitment to the organization.
Experience at Liberty Mutual Insurance
Jennifer Kessler has significant experience with Liberty Mutual Insurance, where she worked for five years as a Senior Customer Service Representative from 2009 to 2014. She also held the role of Supervisor of Operations from 2015 to 2018 and served as a Support Supervisor for one year from 2014 to 2015. Her roles at Liberty Mutual involved managing customer service teams and enhancing operational efficiency.
Educational Background
Jennifer Kessler studied at the University of New Hampshire, where she earned a Bachelor's degree in Political Science and Government. Her academic journey spanned from 1996 to 2000, providing her with a foundational understanding of political systems and governance, which may inform her professional approach in management roles.
Early Career at Fidelity Investments
Before her roles in insurance, Jennifer Kessler worked at Fidelity Investments as a Participant Advocate from 2004 to 2009. In this position, she provided support and assistance to clients, contributing to her skill set in customer service and operations management.