Jeremy Roop
About Jeremy Roop
Jeremy Roop is an Operational Specialist II at Protective Life, where he has worked since 2020. He has extensive experience in customer service, having held various roles at Protective Life, UnitedHealth Group, and Liberty Mutual Insurance over a span of more than a decade.
Current Role at Protective Life
Jeremy Roop currently serves as an Operational Specialist II at Protective Life, a position he has held since 2020. In this role, he is responsible for various operational tasks that support the company's objectives. His experience in customer service and operations contributes to the efficiency and effectiveness of the team.
Previous Experience at Protective Life
Prior to his current role, Jeremy worked at Protective Life as a Senior Customer Service Representative from 2018 to 2020. During this time, he focused on enhancing customer satisfaction and resolving inquiries, which helped improve service delivery within the organization.
Career Background in Customer Service
Jeremy Roop has extensive experience in customer service, having worked at UnitedHealth Group as a Customer Service Representative from 2009 to 2011. He then joined Liberty Mutual Insurance, where he served as a Customer Service Representative from 2011 to 2014 and later as a Senior Customer Service Representative from 2014 to 2018. This diverse background has equipped him with skills in customer interaction and support.
Education and Academic Background
Jeremy studied at Springfield College, where he earned a Bachelor's degree in Sport and Fitness Administration/Management. This educational background provided him with foundational knowledge applicable to his career in customer service and operations.