Jessica Bush
About Jessica Bush
Jessica Bush serves as the Senior Director of CX Operations at Protective Life, a position she has held since 2022. She has extensive experience in customer service and operations, having previously worked in various roles at Western & Southern Life.
Work at Protective Life
Jessica Bush has been serving as the Senior Director of CX Operations at Protective Life since 2022. In this role, she focuses on enhancing customer experience and operational efficiency within the organization. Her tenure at Protective Life began after a brief period as AVP of Operations, where she worked for five months in 2022. The experience gained in these roles contributes to her expertise in customer experience management.
Career at Western & Southern Life
Prior to her current position, Jessica Bush held several roles at Western & Southern Life. She worked as the Director of Customer Service from 2017 to 2022, overseeing customer service operations for five years. Before that, she served as Manager of Customer Service from 2015 to 2017 and as Manager of Sales Operations Support from 2013 to 2015. These positions provided her with extensive experience in customer service and operational support.
Education and Expertise
Jessica Bush studied at Northern Kentucky University, where she developed foundational knowledge relevant to her career in operations and customer service. Her educational background supports her professional roles, particularly in enhancing customer experiences and managing operational processes within the insurance industry.
Professional Background
Jessica Bush has a diverse professional background in customer service and operations management. Her career spans over a decade, primarily focused on roles that enhance customer satisfaction and operational efficiency. This background includes significant experience in leadership positions at both Protective Life and Western & Southern Life, contributing to her understanding of the industry.