Jessica Clowney
About Jessica Clowney
Jessica Clowney is a Customer Service Specialist at Protective Life in Pompano Beach, Florida, with a background in mental health counseling and addiction therapy. She has experience working in various roles, including therapist and intake coordinator, and holds a Master's degree in mental health counseling from Nova Southeastern University.
Work at Protective Life
Jessica Clowney has been employed at Protective Life since 2019, serving as a Customer Service Specialist. In this role, she is responsible for addressing customer inquiries and providing support to clients. Her position requires strong communication skills and the ability to resolve issues efficiently. Clowney's experience in customer service contributes to her effectiveness in this role, ensuring that clients receive the assistance they need.
Education and Expertise
Jessica Clowney holds a Master's degree in Mental Health Counseling from Nova Southeastern University, where she studied from 2014 to 2017. Prior to this, she earned a Bachelor's degree in Psychology from the University of Tampa, completing her studies from 2009 to 2013. Her educational background provides her with a solid foundation in psychological principles and counseling techniques, which she applies in her professional roles.
Background in Behavioral Health
Clowney has a background in behavioral health, having worked as a therapist at Fort Lauderdale Behavioral Health Center and Interventions Recovery Treatment Center. In these positions, she focused on addressing the stigma associated with addiction and mental illness. Her work in these settings has equipped her with valuable skills in client advocacy and support.
Experience as Intake Coordinator
From 2017 to 2018, Jessica Clowney worked as an Intake Coordinator at SpecialCare Hospital Management Corporation. In this role, she gained experience in assessment and advocacy, which are critical components of patient care. Additionally, she worked with New Vision, a service provided in a local hospital, where she further developed her skills in client assessment.
Internship and Early Career
Before completing her Master's degree, Jessica Clowney held an internship where she counseled clients dealing with substance abuse issues. This experience allowed her to apply her academic knowledge in a practical setting and gain firsthand experience in the challenges faced by individuals with addiction. Additionally, she served as a Student Assistant Coordinator and Resident Assistant during her studies, which provided her with skills in conflict resolution and working with diverse populations.