Johnna Smith
About Johnna Smith
Johnna Smith is a Customer Experience Advocate at Protective Life, where she has worked since 2020. She has extensive experience in customer service and account management, having held various roles at companies such as Upstream Rehabilitation, AT&T, and Blue Cross and Blue Shield of Alabama.
Current Role at Protective Life
Johnna Smith has been serving as a Customer Experience Advocate at Protective Life since 2020. In this role, she analyzes customer interaction trends to propose enhancements in customer experience. She utilizes various software tools to navigate and research policy or contract information effectively. Her focus on improving customer interactions aligns with the company's commitment to delivering quality service.
Previous Experience in Customer Service
Before joining Protective Life, Johnna Smith held several positions that contributed to her expertise in customer service. She worked as a Patient Account Specialist at Upstream Rehabilitation for two months in 2020. Prior to that, she was an Inside Sales Representative at AT&T for 11 months in 2010-2011. Her experience also includes roles at Walmart as a Customer Service Manager and LabCorp as a Client Service Representative.
Background in Healthcare and Finance
Johnna Smith has a diverse background in healthcare and finance. She served as an Inquiry Analyst at Blue Cross and Blue Shield of Alabama for three years and worked as a Patient Account Representative at St. Vincent’s Health System for two years. Additionally, she was a Branch Manager at QC Finance, where she managed operations related to payday and title loans.
Education and Qualifications
Johnna Smith studied at Liberty University, where she earned a Bachelor of Science in Business Administration and Management. Her academic journey spanned from 2014 to 2022, equipping her with foundational knowledge and skills applicable to her roles in customer service and management.
Experience in Banking
Johnna Smith has significant experience in the banking sector. She worked as a Senior Teller at Regions Bank for three years, where she managed customer transactions and provided banking services. This role contributed to her understanding of financial services and customer relations.