Joycelyn Bivins
About Joycelyn Bivins
Joycelyn Bivins is a Customer Experience Manager at Protective Life, where she has worked since 2023. She has extensive experience in customer service and operations management, having held various roles at Portfolio Recovery Associates and Block.
Work at Protective Life
Joycelyn Bivins has been serving as the Customer Experience Manager at Protective Life since 2023. In this role, she focuses on enhancing customer interactions and ensuring satisfaction within the organization. Her tenure at Protective Life marks a significant step in her career, contributing to the company's commitment to providing quality service to its clients.
Previous Experience at Block
Before joining Protective Life, Joycelyn Bivins worked as a Collections Manager at Block from 2022 to 2023. During her eight-month tenure in the San Francisco Bay Area, she managed collections processes and contributed to improving operational efficiency within the organization.
Career at Portfolio Recovery Associates, LLC
Joycelyn Bivins held multiple positions at Portfolio Recovery Associates, LLC over a span of nine years. She served as Operations Manager from 2013 to 2022, overseeing various operational aspects. Additionally, she worked as a Senior Operations Manager from 2019 to 2022 and as a Disputes Manager from 2021 to 2022. Her roles involved managing teams and processes to enhance operational performance.
Early Career at Onin Staffing
Joycelyn Bivins began her career in customer service at Onin Staffing, where she worked for one year from 2012 to 2013. This early experience laid the foundation for her future roles in customer experience and operations management.
Education and Training
Joycelyn Bivins studied at Fortis Institute-Alabama, where she achieved a certification in Dental Assisting from 2011 to 2012. This educational background provided her with skills that have been beneficial throughout her career in customer service and management.