Kenneth De Moss
About Kenneth De Moss
Kenneth De Moss is a Senior Specialist in CX Operations at Protective Life, where he has worked since 2023. He has over two decades of experience in operations management, having previously served as an Operations Manager at T-Mobile for 22 years.
Work at Protective Life
Kenneth De Moss currently serves as a Senior Specialist in CX Operations for the Cent Flex Workforce at Protective Life. He has been in this role since 2023, working on-site in Birmingham, Alabama. His responsibilities include overseeing customer experience operations and contributing to the efficiency of the flex workforce. Kenneth previously held a position at Protective Life as CXA I for seven months earlier in 2023.
Education and Expertise
Kenneth De Moss earned a Bachelor of Business Administration (BBA) from Charter University, where he studied Business Administration and Management from 2011 to 2014. His educational background provides a solid foundation for his expertise in business analysis, account specialization, and research and consulting, which are critical in his current role.
Background
Kenneth De Moss has over two decades of experience in operations management. Prior to joining Protective Life, he worked at T-Mobile as an Operations Manager for 22 years, also based in Birmingham, Alabama. His extensive experience in operations management has equipped him with skills in flex workforce support and business analysis.
Career Transition
In 2023, Kenneth De Moss transitioned from a long-term career at T-Mobile to his current position at Protective Life. This move marks a significant shift in his professional journey, reflecting his adaptability and commitment to advancing in the field of customer experience operations.