Kimberly Richardson
About Kimberly Richardson
Kimberly Richardson is a Customer Experience Advocate at Protective Life and a Delivery Driver at Amazon, both positions held since 2023 in the United States. She has a diverse work history in customer service and administrative roles across various companies, including Behavioral Health Systems and Allstate.
Work at Protective Life
Kimberly Richardson has been employed at Protective Life since 2023, serving as a Customer Experience Advocate. In this role, she focuses on enhancing customer satisfaction and addressing client needs. Her work contributes to the overall mission of Protective Life in delivering quality service to its clients.
Current Role at Amazon
In addition to her position at Protective Life, Kimberly Richardson works as a Delivery Driver for Amazon, also starting in 2023. Based in Birmingham, Alabama, she performs on-site duties, ensuring timely and efficient delivery of packages to customers. This role complements her customer service experience.
Previous Experience in Customer Service
Kimberly Richardson has extensive experience in customer service roles. She worked at Lowe's Home Improvement from 2004 to 2006, where she provided customer service on-site. Additionally, she served as a Claims Processing Specialist at Allstate from 2006 to 2011, further developing her skills in client relations and service delivery.
Background in Healthcare Administration
Richardson has a background in healthcare administration, having worked at Behavioral Health Systems in various roles. She was a Provider Relations Secretary/Credentialing from 2013 to 2015 and later served as a Credentialing Specialist for seven months in 2015. These positions involved managing provider credentials and facilitating communication within the healthcare system.
Experience with PangeaTwo
Kimberly Richardson worked at PangeaTwo in two capacities. She was a Dental CSR Temp for BCBSAL from 2012 to 2013 for three months and later served as a Provider Relations Secretary Temp for Behavioral Health Systems in 2013 for four months. These roles contributed to her knowledge in customer service and provider relations.