Kristina (Tina) Ferguson
About Kristina (Tina) Ferguson
Kristina (Tina) Ferguson is a Customer Experience Manager at Protective Life, where she has worked since 2017. She has a background in operations management and specializes in call center operations and process optimization.
Work at Protective Life
Kristina Ferguson has served as the Customer Experience Manager at Protective Life since 2017. In this role, she focuses on enhancing customer interactions and optimizing service delivery. Her responsibilities include managing call center operations, ensuring that customer service interactions meet organizational standards. Ferguson's expertise in customer experience contributes to the overall effectiveness of the company's service strategy.
Previous Experience at DaVita Kidney Care
Before joining Protective Life, Kristina Ferguson worked as an Operations Manager at DaVita Kidney Care from 2012 to 2015 in the Greater Denver Area. In this position, she was responsible for overseeing operational processes and improving service delivery within the organization. Her experience in this role helped her develop skills in team management and operational efficiency.
Education and Expertise
Kristina Ferguson earned a Bachelor of Science degree in Business Management from the University of Wyoming, where she studied from 1990 to 1994. Her educational background provides a solid foundation for her career in customer experience and operations management. Ferguson specializes in process optimization, which focuses on enhancing operational efficiency and effectiveness.
Communication and Team Development Skills
Ferguson possesses articulate communication skills that are vital for fostering positive work relationships across various functions. Her strong background in team development emphasizes enhancing team performance and collaboration. These skills are essential in her current role, where effective communication and teamwork are critical to achieving customer experience goals.