Lauren Westgerdes
About Lauren Westgerdes
Lauren Westgerdes serves as the Operations Leader for Customer Experience at Protective Life, a position she has held since 2021. With a diverse background in operations management and customer service, she has previously worked in various roles at Western & Southern Financial Group and other organizations.
Work at Protective Life
Lauren Westgerdes has served as the Operations Leader for Customer Experience at Protective Life since 2021. In this role, she focuses on enhancing customer interactions and streamlining operational processes. Her leadership aims to improve overall service quality and customer satisfaction within the organization.
Previous Experience in Financial Services
Before joining Protective Life, Lauren Westgerdes held multiple managerial positions at Western & Southern Financial Group. She worked as Manager of Insurance Operations - Policy Services from 2020 to 2021, and prior to that, she served as Manager of Annuity Operations - New Business from 2017 to 2020. Additionally, she was the Manager of Insurance Operations - Corporate Records from 2016 to 2017 and the Assistant Manager of Insurance Operations - Corporate Records from 2015 to 2016.
Experience in Real Estate and Land Administration
Lauren Westgerdes worked as a Land Administration Manager at Fischer Homes from 2011 to 2015 in the Greater Cincinnati Area. Her role involved overseeing land acquisition and management processes. Earlier in her career, she was a Real Estate Paralegal at Lerner, Sampson & Rothfuss from 2007 to 2011, where she supported legal processes related to real estate transactions.
Early Career at Walt Disney World
Lauren Westgerdes began her career as a Cast Member at Walt Disney World in Orlando, Florida, from 2005 to 2006. This experience provided her with foundational customer service skills and an understanding of the importance of guest experience in a high-demand environment.
Education and Expertise
Lauren Westgerdes studied at Cincinnati State Technical and Community College, where she earned an Associate of Applied Business in Legal Administration with a Paralegal Certification from 2003 to 2006. She furthered her education at Northern Kentucky University, obtaining a Bachelor of Arts in Organizational Leadership with a focus in Psychology from 2012 to 2014.