Lindsey Jones, MBA
About Lindsey Jones, MBA
Lindsey Jones, MBA, serves as the Capability Owner for Business Transformation at Protective Life, where she focuses on enhancing patient engagement and revenue through strategic contact center initiatives. With a background in business administration and extensive experience in admissions and customer service roles, she has held various positions in organizations such as Advanced Urology and Bank of America.
Work at Protective Life
Lindsey Jones serves as the Capability Owner for Business Transformation at Protective Life. She has held this position since 2020, contributing to the company's strategic initiatives in Birmingham, Alabama. In her role, she reports directly to the Chief Marketing Officer and focuses on enhancing patient engagement and driving revenue through effective contact center strategies. Her responsibilities include overseeing the implementation of comprehensive contact center strategies that encompass various operational aspects.
Previous Experience in Healthcare
Before joining Protective Life, Lindsey Jones worked as the Patient Success Director at Advanced Urology from 2018 to 2020 in Snellville, Georgia. In this role, she was responsible for improving patient engagement and ensuring successful patient outcomes. Her experience in healthcare management provided her with insights into patient needs and operational efficiencies.
Background in Education and Admissions
Lindsey Jones has a background in education and admissions, having served as the Director of Admissions at Delta Career Education Corporation from 2014 to 2018 in Lewisburg, Pennsylvania. She also held a similar position at Ancora Education for eight months in 2018 in Jacksonville, North Carolina. Her experience in these roles involved managing admissions processes and enhancing student engagement.
Education and Expertise
Lindsey Jones earned her Master of Business Administration (MBA) from the University of Phoenix, where she studied Business Administration and Management from 2013 to 2015. She also completed her Bachelor of Business Administration (BBA) at the same institution, studying from 2007 to 2013. Prior to that, she attended Old Dominion University for two years, focusing on Business Administration and Management.
Early Career at Bank of America
Lindsey Jones began her career at Bank of America, where she worked as a Sales and Service Specialist from 2011 to 2014 in Swansboro, North Carolina. This role provided her with foundational skills in customer service and sales, which have contributed to her subsequent positions in business transformation and patient success.