Melissa Nelson
About Melissa Nelson
Melissa Nelson is a Customer Service Manager at Protective Life, where she has worked remotely since 2020. She has extensive experience in retail management, having held various managerial roles at companies such as American Eagle Outfitters, CVS Health, and Bath & Body Works.
Work at Protective Life
Melissa Nelson has served as the Customer Service Manager at Protective Life since 2020. In this role, she is responsible for overseeing customer service operations, ensuring high-quality support for clients. Her position is remote, allowing her to manage her team and customer interactions from various locations.
Previous Experience in Retail Management
Prior to her current role, Melissa held various management positions in retail. She worked as a Store Manager at American Eagle Outfitters for six years in Tupelo, Mississippi, and later served as an Assistant Manager at the same company for one year in Overland Park, Kansas. Her experience also includes managing stores at Bath & Body Works, J. Jill, and The Children's Place, where she developed skills in team leadership and customer engagement.
Experience in Operations Management
Melissa has a background in operations management, having worked as a Store Operations Manager at CVS Health for one year. This role involved overseeing daily operations and ensuring efficient store performance. Additionally, she served as an Assistant Manager at Gap Inc. for two years, where she contributed to store management and operational efficiency.
Education and Professional Development
Melissa graduated from Rogers High School, earning her high school diploma. She furthered her education by studying at Penn Foster, where she completed a program to become a Medical Insurance Specialist/Medical Biller in 2020. This educational background supports her capabilities in customer service and operational management.