Michelle Willoughby
About Michelle Willoughby
Michelle Willoughby is an experienced instructional designer with over 19 years in the life insurance industry, currently working at Protective Life since 2019. She has held various roles within the company, including case manager and customer guide specialist, and is licensed to sell life insurance in all 50 states.
Work at Protective Life
Michelle Willoughby has held several positions at Protective Life since 2012. She started as a Case Manager, where she worked for four years until 2016. Following this role, she served as a Team Support Specialist in Case Management for one year until 2017. After that, she transitioned to the role of Customer Guide Specialist, remaining in that position for two years until 2019. Since 2019, she has been working as an Instructional Designer, accumulating five years in this role. Her tenure at Protective Life spans over a decade, showcasing her extensive experience within the organization.
Education and Expertise
Michelle Willoughby studied Business Administration, Management and Operations at Wallace State Community College - Hanceville from 2001 to 2004. She also completed her secondary education at Corner High School, where she focused on General Studies from 1991 to 1995. With over 19 years of experience in the life insurance industry, her expertise includes new business case management and underwriting, which has been developed through various roles at Protective Life.
Background
Michelle Willoughby has a long-standing career in the life insurance sector, beginning her journey in 2005 at Protective Life. Over the years, she has developed a comprehensive understanding of case management and customer support. Her work experience includes a significant period in various capacities at Protective Life, allowing her to gain insights into the operational aspects of the insurance industry.
Licenses and Certifications
Michelle Willoughby is licensed to sell life insurance in all 50 states. This certification reflects her commitment to the industry and her ability to engage with a wide range of clients across the United States.