Raynell Brian Johnson
About Raynell Brian Johnson
Raynell Brian Johnson is an Annuity Specialist at Protective Life, with a diverse background in financial services and customer relations. He has held various roles at companies such as Wells Fargo, Regions Bank, and Allstate, accumulating significant experience in managing customer requests and financial products.
Work at Protective Life
Raynell Brian Johnson has been employed at Protective Life as an Annuity Specialist since 2020. In this role, he focuses on providing clients with information and guidance related to annuity products. His responsibilities include navigating policy and contract information and delivering effective solutions in a fast-paced environment. Johnson's experience in the financial services sector supports his ability to assist customers with their annuity needs.
Previous Employment History
Prior to his current position, Johnson held various roles in the financial services industry. He worked at Wells Fargo as a Financial Crimes Specialist from 2013 to 2017, and as a Phone Banker and Credit Card Service Banker in 2012 and 2013. He also served as a Financial Relationship Consultant at Regions Bank for seven months in 2017. Other positions include Account Manager at Rent-A-Center and Life Insurance Agent at Liberty National Life Insurance Company in 2007, and Assistant Manager at Johnston & Murphy from 2018 to 2019.
Education and Expertise
Johnson studied at Miles College, where he earned a degree in Business Administration and Management from 2006 to 2009. His educational background complements his professional experience, particularly in navigating complex policy and contract information. He has developed expertise in teaching customers about digital tools to resolve future requests efficiently, enhancing customer service and support.
Skills in Customer Service
Throughout his career, Johnson has demonstrated strong customer service skills. He has been responsible for accurately documenting and resolving customer requests for account information and updates. His experience in various roles, including as a Claims Service Specialist at Allstate, has equipped him with the ability to handle customer inquiries effectively and provide timely solutions.