Ryan Mays, Emcm
About Ryan Mays, Emcm
Ryan Mays is the Manager of Customer Experience Operations at Protective Life, where he has worked since 2018. He has extensive experience in operations management, having previously held positions at TubeLite and Lucent Technologies.
Current Role at Protective Life
Ryan Mays serves as the Manager of Customer Experience Operations at Protective Life, a position he has held since 2018. In this role, he oversees the management of customer experience initiatives, ensuring effective operations and integration of services. His responsibilities include managing offsite storage and daily mail center activities, which are crucial for maintaining efficient communication and service delivery within the organization.
Previous Experience at Protective Life
Prior to his current role, Ryan Mays worked at Protective Life as an Operations Customer Service Consultant from 2010 to 2018. During his eight years in this position, he developed a strong foundation in customer service operations, contributing to the enhancement of service delivery and customer satisfaction. His experience in this role laid the groundwork for his advancement to management.
Professional Background at TubeLite
Ryan Mays was employed at TubeLite as an Operations Manager from 2005 to 2010. In this role, he managed various operational aspects of the company, contributing to the efficiency and effectiveness of its operations. His five years of experience at TubeLite provided him with valuable insights into operational management and customer service.
Education and Qualifications
Ryan Mays earned a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from Huntingdon College. He attended the college from 2006 to 2009, where he gained foundational knowledge in business principles and management practices, which he applies in his current and previous roles.
Experience at Lucent Technologies
Before his tenure at TubeLite, Ryan Mays worked at Lucent Technologies as a Regional Logistics Supervisor from 1996 to 2004. Over the course of eight years, he managed logistics operations, which involved overseeing supply chain processes and ensuring the timely delivery of products and services. This experience contributed to his expertise in operational management.