Sharon Brooks
About Sharon Brooks
Sharon Brooks is a Senior Team Support Specialist at Protective Life, where she has worked since 1996. With extensive experience in customer service and support roles, she has held various positions in the insurance industry over her career spanning several decades.
Work at Protective Life
Sharon Brooks has been employed at Protective Life since 1996, currently holding the position of Senior Team Support Specialist. Over her 28-year tenure, she has taken on various roles, including Senior Service Analyst from 1996 to 1999 and Customer Service Manager from 1999 to 2010. Her extensive experience at Protective Life has contributed to her deep understanding of the company's operations and customer service protocols.
Previous Employment at Prudential Financial
Before joining Protective Life, Sharon Brooks worked at Prudential Financial for 15 years, from 1981 to 1996. In her role as a Customer Service Representative, she developed skills in client relations and service delivery, which she later applied in her positions at Protective Life.
Education and Expertise
Sharon Brooks has a solid educational background. She studied at John Marshall High School in Indianapolis, Indiana. She attended Indiana University–Purdue University Indianapolis for one year from 1984 to 1985. Later, she pursued a bachelor's degree at the University of Alabama at Birmingham, completing her studies from 2010 to 2017.
Career Progression
Sharon Brooks has demonstrated a progressive career in the insurance and financial services industry. Starting as a Customer Service Representative at Prudential Financial, she transitioned to various roles at Protective Life, culminating in her current position as Senior Team Support Specialist. Her career reflects a commitment to professional growth and customer service excellence.