Stormy Williams
About Stormy Williams
Stormy Williams serves as the TeleLife Operations Manager at Protective Life, where she has worked since 2016. With a background in Political Science and Public Law, she specializes in customer experience, employee engagement, and process improvement.
Work at Protective Life
Stormy Williams has served as the TeleLife Operations Manager at Protective Life since 2016. In this role, she focuses on enhancing customer experience and employee engagement. With over eight years of experience in this position, she has developed expertise in talent succession planning and process development. Her contributions have been significant in improving operational efficiencies within the organization.
Education and Expertise
Stormy Williams holds a Bachelor's degree in Political Science and Public Law from Northern Illinois University. She also earned a Master's of Science in Written Communications from National Louis University. Additionally, she has a Paralegal Certificate from Roosevelt University and a Certificate in Human Resources Management from Alison. Her diverse educational background supports her proficiency in various fields, including customer service, operations management, and legal documentation.
Background in Telecommunications and Operations Management
Stormy Williams has a robust background in telecommunications and operations management. She worked at AT&T (formerly Ameritech) as a Franchise Administration Manager and Paralegal from 1996 to 2002. Following that, she served as Operations Manager for National and Regional Contract Services at MetLife from 2003 to 2012. Her experience in these roles has equipped her with skills in process improvement and team management.
Previous Experience in Energy and Education Sectors
Before her current role, Stormy Williams was a Performance Manager for the ComEd Smart Ideas Program from 2013 to 2016. In this capacity, she focused on targeted communications and performance metrics. Additionally, she worked as a Content Writing Adjunct Instructor at National-Louis University in 2001, where she shared her expertise in writing and communication with students.
Skills and Proficiencies
Stormy Williams possesses exceptional writing skills, with experience in creating news articles, newsletters, and legal documentation. She is proficient in various software applications, including Microsoft Office Suite, Oracle, and LexisNexis. Her ability to work effectively in diverse environments, from manufacturing settings to corporate board rooms, complements her strong focus on improving call center response times and employee performance.