Susan Webber
About Susan Webber
Susan Webber is a Technical Claims Specialist at Protective Life, specializing in Structured Settlement Annuities. She has over 15 years of experience in various roles within the company and holds a Bachelor of Arts degree from Plymouth State University.
Work at Protective Life
Susan Webber has been employed at Protective Life since 2016, serving as a Technical Claims Specialist in Structured Settlement Annuities. In this role, she has focused on claims management and has been instrumental in developing innovative processes to enhance operational efficiency. Prior to her current position, she held multiple roles within the company, including Senior Long Term Disability Case Manager and Short Term Disability Case Manager II. Her extensive experience at Protective Life spans over a decade, showcasing her commitment to the organization and her expertise in claims management.
Education and Expertise
Susan Webber earned a Bachelor of Arts degree from Plymouth State University, where she studied Sociology, History, and Women’s Studies. This educational background has provided her with a broad understanding of social dynamics and historical contexts, which she applies in her professional role. Her expertise in claims management is further demonstrated by her ability to communicate effectively with various stakeholders, including survivors, case managers, attorneys, brokers, and banking partners.
Background
Before her current role, Susan Webber worked in several capacities at Protective Life, including as a Financial Review Analyst II and a Senior Long Term Disability Case Manager. Her career at Protective Life began in 2005, and she has accumulated significant experience in managing disability claims and financial reviews. This diverse background has equipped her with the skills necessary to excel in her current position and contribute to the company's operational success.
Achievements
In her role as Technical Claims Specialist, Susan Webber developed a new position aimed at tracking reported deaths and recovering over-payments, highlighting her innovative approach to claims management. She played a key role in creating a workflow management and reporting system that improved operational efficiency. Additionally, she successfully recovered over 87% of overpaid claims, showcasing her strong analytical and negotiation skills. Her responsibilities also included creating and managing a quarterly write-off report that required approval from executive-level management.