William Chad Phillips
About William Chad Phillips
William Chad Phillips is a Training Designer at Protective Life, where he has worked since 2017 in the Charlotte, North Carolina area. He has extensive experience in training and customer service roles, having previously held positions at Protective Life and Infinity Insurance.
Work at Protective Life
William Chad Phillips has been employed at Protective Life since 2017, serving as a Training Designer in the Charlotte, North Carolina area. In this role, he engages in play-booking with instructors to ensure the effective delivery of redesigned training programs. His responsibilities include developing comprehensive training materials that incorporate adult learning principles, such as Instructor Guides and Learner Guides. Prior to his current position, he held various roles within Protective Life, including Customer Service Manager, Quality Assurance Analyst, and Training and Development Consultant.
Previous Experience in Customer Service
Before joining Protective Life, William Chad Phillips worked at Infinity Insurance as a Customer Service Associate IV from 1997 to 2000. He then transitioned to Protective Life, where he served as a Customer Service Manager from 2000 to 2008. His experience in customer service roles has contributed to his understanding of training needs and program development within the insurance industry.
Education and Expertise
William Chad Phillips studied at Samford University, where he attained a Bachelor of Science degree in Interdisciplinary Studies from 2007 to 2009. His educational background supports his expertise in training design and development, particularly in creating materials that align with adult learning principles. This foundation has been essential in his roles at Protective Life, where he focuses on enhancing training effectiveness.
Training Development and Improvement
In his current role as Training Designer, William Chad Phillips conducts reviews of training progression and outcomes. He identifies opportunities for further development and improvement, ensuring that training programs meet the evolving needs of the organization. His approach emphasizes the importance of continuous enhancement in training delivery and content.