Chlorissa Ng
About Chlorissa Ng
Chlorissa Ng is a Business Analyst / PMO at Protiviti in Hong Kong, with a diverse background in financial services and customer service roles in Canada.
Professional Experience at Protiviti
Chlorissa Ng has been serving as a Business Analyst / PMO at Protiviti since 2019. In this role, she has been involved in drafting governance framework collaterals for the Pensions Core System Revamp, including Terms of Reference and Programme Reporting Structure. She also supported the planning and implementation of a new Target Operating Model (TOM) for a regulatory programme, ensuring alignment with HSBC global standards. Chlorissa's responsibilities included preparing comprehensive weekly status reports for Internal Audit and HPFT as part of the Pensions Core System Revamp, and managing programme and stream level risks and issues using Clarity.
Previous Positions at CIBC
Before joining Protiviti, Chlorissa Ng held multiple positions at CIBC in Toronto, Canada. From 2018 to 2019, she worked as a Coordinator - Performance Consulting. Prior to that, she served as a Progress Leader from 2017 to 2018. Her tenure at CIBC began in 2016 when she was hired as a Financial Service Representative, a role she held for one year.
Customer Service and Administrative Roles
Chlorissa Ng's career includes various customer service and administrative roles. She worked at Rogers Communications as a Customer Service Consultant from 2015 to 2016. In addition, she held positions at Living Realty Inc., Brokerage as a Receptionist/Contact Centre Representative from 2014 to 2015, and Re/Max Classic Properties as a Deal Secretary/Contact Centre Representative from 2012 to 2014. Earlier in her career, she worked at Homelife Bayview Realty Inc. as a Receptionist/Contact Centre Representative from 2010 to 2012.
Educational Background
Chlorissa Ng pursued her higher education at the University of Toronto, where she studied Economics and Political Science. She attended the university from 2013 to 2017, earning a solid foundation in these disciplines.
Project Management and Compliance
In her current role at Protiviti, Chlorissa Ng has ensured 100% compliance with the Business Transformation Framework throughout the lifecycle of the Pensions Core System Revamp programme. She has taken ownership of onboarding and off-boarding processes, including managing access to systems and resources.