Erica Williams
About Erica Williams
Erica Williams is a Rental Assistance Counselor at Protiviti and a Finance Specialist at Vanguard, with over a decade of experience in customer service and accounting.
Professional Experience
Erica Williams currently holds positions at Vanguard as a Finance Specialist and Protiviti as a Rental Assistance Counselor. Her past roles include working as a Deployment Specialist at Duke Energy Corporation from 2018 to 2021, specializing in deployment projects. She handled sales as an agent at Red Ventures from 2017 to 2018 and provided customer support at GoHealth from 2016 to 2017. Earlier in her career, she held positions in order entry at Lifetouch Portrait Studios, member services at Optum, cashier and stock roles at Target, waitressing at Boss Hogs at Bentley's, and as a puller at Sunbelt Outdoor Products.
Education and Expertise
Erica Williams has a strong educational background in accounting. She studied at Central Piedmont Community College where she pursued studies in Accounting. Additionally, she attended North Carolina Agricultural and Technical State University from 2008 to 2011, completing her accounting studies there as well. Her education has provided her with solid foundations in financial and accounting principles.
Customer Service Experience
Erica Williams brings over a decade of customer service experience to her roles. Her career includes various customer-facing positions, focusing on building relationships and providing solution-based resolutions. She is adept at understanding customer needs and delivering satisfactory service experiences.
Technical Skills
Erica Williams is proficient in managing reports using Excel and SQL software. Her skill set includes various computer skills such as T-SQL, SQL Server Management Tool, and different versions of Windows Server. She also demonstrates expertise in accounting software like QuickBooks and has advanced knowledge in database management techniques, including normalization, joins, and indexes.