Ian Jones, MBA
About Ian Jones, MBA
Ian Jones, MBA, is a Senior Analyst at Protiviti with a background in business analysis, customer service, and sales.
Company
Ian Jones currently works at Protiviti as a Senior Analyst. At Protiviti, Ian leverages his expertise in analytics and client service to enhance the company's consulting services. Since 2022, he has been contributing to the firm's projects in the United States, focusing on delivering insightful analyses and supporting business decision-making.
Professional Experience at Western & Southern Life
Before joining Protiviti, Ian Jones held several roles at Western & Southern Life. He served as a New Business Analyst from 2019 to 2021, a Service Consultant from 2018 to 2019, and a Support Specialist in 2018. During his tenure there, he developed his skills in customer service, business analysis, and support services, making significant contributions to enhancing client satisfaction and operational effectiveness.
Career at Lafayette Life Insurance Company
Ian Jones worked as a Senior Case Analyst at Lafayette Life Insurance Company in Cincinnati, Ohio, in 2021. Over 9 months, he applied his analytical skills to case management, working closely with clients and enhancing their insurance experiences.
Management Role at Star Parking Service
From 2011 to 2021, Ian Jones worked at Star Parking Service as a Manager in Cincinnati, Ohio. Over his decade-long tenure, he honed his leadership and managerial skills, overseeing operations and improving service quality. This role significantly contributed to his expertise in customer service and operational management.
Education and Expertise
Ian Jones earned his Master of Business Administration (MBA) with a focus on Marketing & Organizational Change from Northern Kentucky University between 2019 and 2021. He also holds a Bachelor's of Science in Psychology from the University of Cincinnati, where he graduated in 2017 with a GPA of 3.8. His academic background has equipped him with a deep understanding of organizational behavior, marketing strategies, and psychological principles, enhancing his capabilities in business analysis and client relations.