Jasleen Kaur Sethi
About Jasleen Kaur Sethi
Jasleen Kaur Sethi is an RTS Engineer at Protiviti, with previous experience as an Application Support Engineer at Toluna and a trainee at the Parliament of India.
Title
Jasleen Kaur Sethi holds the position of RTS Engineer at Protiviti. She has been in this role since 2016 and is based in Menlo Park, California, United States.
Professional Experience in Protiviti
Jasleen Kaur Sethi currently works at Protiviti as an RTS Engineer. Throughout her role, she conducts sessions on new processes and client standards, and maintains weekly reports for offshore teams in Japan, Europe, and the Middle East. She also coordinates with end users and clients to resolve issues promptly and utilizes JIRA for reporting stories, bugs, tasks, and improvements.
Previous Experience
Before joining Protiviti, Jasleen worked at Toluna as an Application Support Engineer from 2013 to 2016 in Paris, Île-de-France, France. Prior to that, she served as a Trainee at the Parliament of India in New Delhi for six months in 2012. She also worked briefly as an Information Technology Consultant at Protiviti in 1970.
Education and Expertise
Jasleen Kaur Sethi completed her Master's degree in Computer Applications from Maharishi Markendeshwar University, Mullan, from 2009 to 2012. She earned her undergraduate degree from Sd College, Ambala Cantt, between 2006 and 2009. She completed her higher secondary education at Dav Public School, specializing in Commerce, from 2004 to 2006, and her schooling at Guru Harkishan Public School from 1992 to 2004.
Technical Skills and Knowledge
Jasleen has expertise in Agile Testing, Requirements Analysis, Agile Methodologies, and Roadmap creation. She is proficient in using tools like Salesforce and Team Foundation Server for client support and troubleshooting. Her skills include setting quality standards and implementing quality systems to enhance customer experience. Additionally, she provides both remote and on-site assistance to resolve complex application questions or issues related to systems configuration and product functionality.