Joan Smith
About Joan Smith
Joan Smith is the Managing Director and Global Lead Digital Solutions at Protiviti, with over 20 years of experience in digital, marketing, operations, and consulting transformation.
Title
Joan Smith currently holds the position of Managing Director, Global Lead Digital Solutions at Protiviti. In this role since 2021, Joan has been at the forefront of driving digital transformation and solutions at a global level. Additionally, Joan is a Member at Chief since 2021, focusing on leadership development and networking.
Previous Roles at Protiviti
In 2021, Joan Smith served as Managing Director, North America Lead Digital Solutions at Protiviti for 10 months in Phoenix, Arizona, driving regional digital strategies and initiatives. Joan has a consistent track record at Protiviti, emphasizing digital solutions tailored to the North American market.
Career at Accenture
Joan has an extensive history with Accenture, starting as a Senior Manager from 2007 to 2009. Subsequently, Joan transitioned to Digital Marketing Strategy Consulting from 2013 to 2016, eventually becoming a Managing Director from 2016 to 2021. Throughout, Joan contributed significantly to Accenture's digital marketing strategies and consulting services.
Positions in the Entertainment Industry
Joan's career also spans significant roles in the entertainment sector, including Director positions at Warner Bros. Entertainment Group from 2005 to 2007 and 2010 to 2013. Additionally, Joan worked as a Marketing Consultant at The Walt Disney Studios for 9 months from 2009 to 2010 and as an Account Manager at NBC Universal from 2001 to 2004. These roles highlighted Joan's expertise in CRM, database marketing, and marketing consultancy.
Education and Expertise
Joan Smith holds a degree from Babson College, where Joan studied from 1989 to 1992. Prior to that, Joan completed College Prep education at Medway High School from 1982 to 1986. With over 20 years of applied experience across the digital and customer landscape, Joan specializes in Marketing Orchestration/Operations, Customer Experience Design, and Customer Relationship Management (CRM). Joan is known for driving transformational change that ensures cohesive and innovative outcomes.