Dylan Schmidt
About Dylan Schmidt
Dylan Schmidt is a Senior RMM Administrator at ProVal Technologies, where he has worked since 2022. He specializes in quality assurance for RMM processes and collaborates with consultants to enhance client toolsets.
Work at ProVal Technologies
Dylan Schmidt currently serves as a Senior RMM Administrator at ProVal Technologies, a position he has held since 2022. In this role, he acts as an escalation point for RMM-related issues, ensuring that quality assurance processes are followed for ProVal content. He collaborates with Managed Service Provider (MSP) Consultants to identify and address gaps in client toolsets, aligning them with industry best practices. Additionally, he assists in scoping projects for clients and works with Dev-Ops to ensure effective project delivery. Schmidt also conducts monthly audits of RMM review calls to identify new opportunities for clients.
Previous Experience
Before his current role, Dylan Schmidt worked as a Junior IT Analyst at ProVal Technologies from 2021 to 2022. His earlier work experience includes a position as a Cashier at Mt Plymouth IGA, where he was employed from 2015 to 2017. This diverse background has contributed to his skill set in IT and customer service.
Education and Expertise
Dylan Schmidt earned a Bachelor of Science in Computer Science from Florida State University, completing his studies from 2017 to 2021. This academic foundation has equipped him with the technical knowledge necessary for his roles in IT and RMM administration.
Professional Skills
In his professional capacity, Dylan Schmidt demonstrates expertise in RMM administration, project scoping, and quality assurance processes. His collaboration with MSP Consultants and Dev-Ops highlights his ability to work effectively in team environments and address client needs. His experience in conducting audits further showcases his analytical skills and attention to detail.