Colby Linn
About Colby Linn
Colby Linn is the Manager of Customer Support at Provation Medical, where he has worked since 2021. He has a background in therapeutic recreation and cyber security, along with extensive experience in customer support and team management.
Current Role at Provation
Colby Linn currently serves as the Manager of Customer Support at Provation, a position he has held since 2021. In this role, he manages a team that focuses on client/server software and Provation Apex, a cloud-based GI+ procedure documentation platform. His responsibilities include enhancing the efficiency of the customer support team through effective troubleshooting methods and fostering collaboration within the organization. His leadership has been instrumental in team building and improving service delivery.
Previous Experience at Provation
Prior to his current role, Colby Linn worked at Provation in various capacities. He served as a Supervisor in Customer Support for six months in 2021, where he demonstrated leadership skills that contributed to his promotion. Before that, he was a Technical Support Analyst from 2020 to 2021, providing essential support and solutions to clients. His comprehensive experience at Provation has equipped him with a deep understanding of the company's products and customer needs.
Educational Background
Colby Linn holds a Bachelor of Science degree in Therapeutic Recreation/Recreational Therapy from the University of Wisconsin-La Crosse, which he completed from 2011 to 2016. Additionally, he earned a Bachelor’s Certificate in Cyber Security from Colorado State University Global, studying from 2018 to 2019. His educational background provides a solid foundation for his work in customer support and technical roles.
Professional Experience in Therapeutic Recreation
Colby Linn has a background in therapeutic recreation, having worked as a Therapeutic Recreation Coordinator at Mount Olivet Careview Home for three months in 2016. He also served as a Therapeutic Recreation Specialist at Courage Kenny Rehabilitation Institute from 2016 to 2020, where he contributed to the Transitional Rehabilitation Program. His experience in this field has enhanced his skills in client interaction and support.
Skills and Expertise
Colby Linn possesses expertise in HL7 interfaces, which are essential for healthcare data exchange. His strong troubleshooting skills have significantly improved the efficiency of the customer support team at Provation. His experience managing teams and fostering collaboration demonstrates his capability in leadership and operational management within the healthcare technology sector.