Laura Johnson
About Laura Johnson
Laura Johnson is a Senior Technical Support Analyst at Provation Medical, where she has worked since 2019. She specializes in HL7 Interfaces and collaborates with various teams to resolve technical issues.
Work at Provation
Laura Johnson has been employed at Provation Medical since 2019, serving as a Senior Technical Support Analyst. In this role, she collaborates with various teams, including the Provation MD Data Managers and the GIQuIC team, to troubleshoot and resolve technical issues. Her responsibilities include providing backup support for International Customer Support and working closely with end users, IT staff, and pathology labs to address file transfer and pathology results import issues. Previously, she held the position of Technical Support Analyst at Provation Medical from 2011 to 2019.
Education and Expertise
Laura Johnson studied at St Paul College, where she earned a Diploma in Accounting Computer Specialist, completing a two-year program. Her educational background equips her with the necessary skills for her technical support role. She serves as a subject matter expert on HL7 Interfaces, Pathology Interfaces, and GIQuIC, demonstrating her expertise in these areas and contributing to the efficiency of the Customer Support Team.
Background
Before joining Provation Medical, Laura Johnson worked at Hennepin Home Health Care, Inc. from 1996 to 1999. During her three years there, she held dual roles as a Network Administrator and Medical Biller. This experience provided her with a solid foundation in both technical and billing processes within the healthcare sector.
Training Development and Presentation
In her current role, Laura Johnson has developed and presented training for the Tier I Support Team on multiple topics. This initiative reflects her commitment to enhancing the skills and knowledge of her colleagues, ensuring that the support team is well-equipped to handle various technical challenges.