Andrea Clopatofsky R.
About Andrea Clopatofsky R.
Andrea Clopatofsky R. is a Customer Success Manager for LATAM at Provenir, with a strong background in financial inclusion and risk management. She has held various roles in the financial and digital sectors, including positions at Dynamic Yield and Bancolombia, and has advanced degrees in International Economics and Development Economics.
Work at Provenir
Andrea Clopatofsky R. currently serves as the Customer Success Manager for Latin America at Provenir. She has held this position since 2022, working from Bogotá, Capital District, Colombia. In her role, she focuses on enhancing customer satisfaction and success in the fintech sector, leveraging her expertise in financial inclusion and risk management.
Previous Experience
Prior to her current role, Andrea worked at Dynamic Yield as a Market Development Manager from 2018 to 2021 in the Berlin Area, Germany. She also held positions at Fundación Gratitud as Interinstitutional Director for four months in 2022, and at TDCX as Senior Client Solutions Manager for four months in 2021-2022. Her experience includes roles at Bancolombia as a Credit/Risk Analyst and Account Manager Jr in Corporate Banking, and as a Project Manager/Consultant for Financial Inclusion at the Inter-American Development Bank.
Education and Expertise
Andrea holds a Master of Arts (M.A.) in Development Economics and International Development from Hochschule für Technik und Wirtschaft Berlin, where she studied from 2015 to 2017. She also possesses a Bachelor's degree in International Finance from Universidad Externado de Colombia. Her academic background supports her expertise in financial inclusion and risk management, which are essential for her role in customer success management.
Background
Andrea has a diverse professional background, having worked in both financial and digital industries across various global markets. She began her career as a Government Tax and Planning Official at the Secretaría Distrital de Hacienda de Bogotá from 2008 to 2009. Her extensive experience in building and nurturing long-term business relationships enhances her effectiveness in her current role.
Analytical Skills and Strategic Planning
Andrea possesses high analytical skills in forecasting and strategic planning, which are crucial for managing customer success in the fintech industry. Her ability to analyze data and develop strategies allows her to effectively address customer needs and drive success in her role.